Microsoft confirms issues in Windows 10 KB5015807 update

If you believe skipping Windows 11 upgrade would spare you from the ongoing issues in the latest updates, then we have bad news for you. While Windows 11 update (KB5015882) broke the Start menu, users have also reported annoying issues in Windows 10 KB5015807.

KB5015807 is part of Windows 10’s July 2022 Patch Tuesday cycle, and it includes fixes for several individual files involved in making the operating system and other Microsoft apps or drivers work. The Patch Tuesday updates generally include fixes for critical security issues that could allow viruses to infect your system.


Users report that Windows 10 KB5015807 fails to install on some systems, and the download abruptly ends without warning. This has been flagged by users in the Feedback Hub and as well as Reddit:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800f0831),” the error message reads, providing no clue as to what went wrong during the installation.

KB5015807 breaks printing in Windows 10

In addition to installation failures, users have reported that Windows 10 July 2022 update could break the printers. The printers would reinstall another instance of the printer, and both instances don’t have an assigned port (USB), causing all printers not to print.

The company has confirmed this in an update to the support documentation.

In the updated document, Microsoft noted that the company had received reports of devices creating duplicate copies of printers already installed. The duplicate entries use a similar name and the suffix “Copy1”, and apps that rely on the specific name cannot print.

The update also affects the normal printer usage, and standard printing operations may not work.

Microsoft is currently working on a new update to address the problem, but there’s a temporary workaround to fix issues in KB5015807:

  1. Open the “Settings” app.
  2. Navigate to the “Bluetooth & devices” section and look for a duplicate copy of a printer. You can remove the printer’s copies and continue using the original installation.
  3. You can also install the latest driver for your printer if you continue to run into the same problem. Another workaround involves reinstalling the printer after successfully removing it from the system.

“We are presently investigating a resolution and will provide an update when more information is available,” Microsoft noted.

Printing errors in Windows 10 or 11 have been a long-standing issue for several months. Microsoft has released patches and updates to address the issues with printing, but updates have resulted in additional issues.

Microsoft will likely pay more attention to fixing the issues once and for all, and the printing situation will eventually improve.


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